Commercial IT Services
EagleZip.com provides a full array of products and services to meet the technology demands of any size business or organization. From a small business with a single PC all the way up to multi-location companies, our staff is ready to tackle whatever technical challenges you may be facing.
Our services are available on a “pay as you go” basis as well as managed service contracts (see table below). We have a technician on-call 24 hours a day, 365 days a year, and we would be happy to help in a pinch even if we are not your primary IT services vendor.
We are always accepting RFPs and would appreciate the opportunity to bid on your next technology project. Please submit bid requests via e-mail to sales@eaglezip.com or see our Contact page for other ways to reach us.
| No Contract Break / Fix | Basic Service | Standard Service | Premium Service | |
| Servers | ||||
| N-Able on the Server | X | X | X | |
| 24x7 Server Monitoring | X | X | X | |
| Automated Server Maintenance | X | X | X | |
| Windows Updates | X | X | X | |
| Quarterly Backup Recovery Test | X | X | ||
| System Administrator Review | Quarterly | Quarterly | Monthly | |
| Server License Management | X | X | ||
| Battery Backup Test | X | X | ||
| Annual Disaster Recovery Test | X | |||
| Fully Managed Antivirus | Available | Available | Available | Included |
| Managed Off-Site Backup | Available | Available | Available | Included |
| NO CONTRACT BREAK / FIX | BASIC SERVICE | STANDARD SERVICE | PREMIUM SERVICE | |
| Workstations | ||||
| N-Able on the Server | X | X | X | |
| Proactive Workstation Monitoring | X | X | X | |
| Hardware Inventory | X | X | X | |
| Software Inventory | X | X | X | |
| Hard Disk Failure Early Warning | X | X | ||
| Automated Disk Defragmentation | X | X | ||
| Automated Windows Update Monitoring | X | X | ||
| Automated Spyware Protection | X | X | ||
| Event Log Monitoring & Automated Repairs | X | X | ||
| Monthly Workstation Report | X | X | ||
| Secure Remote Desktop Access | Available | Available | Available | Included |
| Fully Managed Antivirus | Available | Available | Available | Included |
| Managed Off-Site Backup | Available | Available | Available | Included |
| NO CONTRACT BREAK / FIX | BASIC SERVICE | STANDARD SERVICE | PREMIUM SERVICE | |
| Network | ||||
| Router & Managed Switch Monitoring | X | X | ||
| WiFi Network Security Management | X | X | ||
| Network Security Scan | X | X | ||
| Access Rights Audit | X | X | ||
| NO CONTRACT BREAK / FIX | BASIC SERVICE | STANDARD SERVICE | PREMIUM SERVICE | |
| General | ||||
| Equipment Quoting & Acquisition | X | X | X | X |
| Business Technology Management | X | X | X | |
| Unlimited Phone & Remote Support | X | X | ||
| Adds / Moves / Changes to Domain | X | X | ||
| PC Migrations | X | X | ||
| Upgrades of Microsoft Applications (as needed) | X | X | ||
| Discounted Internet, Phone, and Web Services | X | |||
| Guaranteed Outage Response Time | N/A | N/A | Next Business Day | Same Day / 4 Hours |
| Guaranteed General Response Time | N/A | N/A | N/A | N/A |
| Out-of-Scope Hourly Labor Rate | $95 | N/A | N/A | N/A |
| After-Hours/Emergency Hourly Rate | $199 | $95 | $95 | $95 |